Kerangka Kerja untuk Mengoptimalkan Sistem Administrasi Terpadu Berbasis TI guna Meningkatkan Efisiensi Operasional di Perusahaan Jasa Pemeliharaan Katup
DOI:
https://doi.org/10.58192/profit.v5i4.5329Keywords:
Administrative System, Information Technology, Microsoft Excel, Operational Efficiency, Valve Maintenance ServiceAbstract
Administrative systems play an important role in supporting operational activities within valve maintenance service companies. However, the use of manual and semi-digital administrative systems often causes operational problems such as delays in data processing, difficulties in document management, lack of coordination between divisions, and increased risk of human error, which ultimately reduce operational efficiency and service quality. This study aims to analyze the existing administrative system and identify optimization efforts through integrated information technology implementation to enhance operational efficiency in valve maintenance service companies. This research employed a descriptive qualitative approach using observation, interviews, and documentation studies as data collection techniques. The collected data were analyzed through data reduction, data presentation, and conclusion drawing to identify administrative issues and potential optimization strategies. The findings indicate that the company still relies on manual and semi-digital administrative systems such as Microsoft Excel and physical document storage, resulting in data duplication, delays in information updates, difficulties in document access, and ineffective coordination between divisions. The study also found that implementing an integrated IT-based administrative system could improve centralized data management, automate reporting processes, accelerate information access, and support better coordination between operational and administrative divisions. The optimization of integrated IT-enabled administrative systems has significant potential to improve operational efficiency, reduce administrative errors, increase productivity, and enhance service quality within valve maintenance service companies. Future research is recommended to focus on the implementation and evaluation of specific digital administrative platforms or Enterprise Resource Planning (ERP) systems to measure their long-term effectiveness and impact on organizational performance.
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