Analisis Kepuasan Kerja Driver GoRide Gojek di Surabaya
DOI:
https://doi.org/10.58192/ebismen.v5i4.5090Keywords:
Compensation, Job stress, Job satisfactionAbstract
This study aims to analyze the job satisfaction of GoRide Gojek drivers in Surabaya by examining the roles of compensation and work stress as influencing factors. The research was motivated by several issues experienced by drivers, including dissatisfaction with the compensation system, changes in incentive policies, the implementation of the Langganan program, and work-related pressures arising from income uncertainty and competition among drivers. A quantitative approach was employed involving 90 GoRide Gojek drivers in Surabaya who were selected using a purposive sampling technique. Data were collected through questionnaires and analyzed using Structural Equation Modeling (SEM) based on the Partial Least Squares (PLS) approach. The findings indicate that compensation has a positive effect on job satisfaction, with a path coefficient of 0.601. In contrast, work stress has a negative effect on job satisfaction, with a path coefficient of -0.402. These results suggest that improved compensation can enhance drivers’ job satisfaction, whereas higher levels of work stress may reduce the job satisfaction of GoRide Gojek drivers in Surabaya.
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