Pengaruh Fasilitas dan Profesionalisme Guru terhadap Kepuasan Orang Tua dengan Kepercayaan sebagai Variabel Mediasi
(Studi Kasus pada SLB Negeri Jenangan Ponorogo)
DOI:
https://doi.org/10.58192/ebismen.v5i4.4917Keywords:
Facility, Trust, Parental Satisfaction, Teacher Professionalism, SLB Negeri JenanganAbstract
This study was motivated by the importance of improving the quality of educational services for children with special needs through adequate school facilities and profesionalisme guru in enhancing parental satisfaction. The purpose of this study was to analyze the influence of school facilities and profesionalisme guru on parental satisfaction, with trust serving as a mediating variable, at SLB Negeri Jenangan, Ponorogo Regency. A quantitative research approach was employed using a saturated sampling technique involving all parents or guardians of students, totaling 82 respondents. Data were collected through questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The findings revealed that school facilities and profesionalisme guru did not have a direct significant effect on parental satisfaction. However, both variables had a positive and significant effect on parental trust. Trust was also found to have a positive and significant effect on parental satisfaction and fully mediated the relationship between school facilities and profesionalisme guru and parental satisfaction. These results indicate that efforts to improve parental satisfaction are more effective when focused on strengthening parental trust, which can be fostered through adequate facilities and high levels of profesionalisme guru. Therefore, schools should prioritize building and maintaining parental trust as part of their strategy to enhance the quality of educational services.
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