Pengaruh Kualitas Pelayanan, Harga, dan Promosi Media Sosial Terhadap Keputusan Pembelian di Atunk Barbershop

Authors

  • A.A. Romizziwar Z.G. Universitas Islam Kadiri
  • Erwin Syahputra Universitas Islam Kadiri
  • Beny Mahyudi Saputra Universitas Islam Kadiri

DOI:

https://doi.org/10.58192/ebismen.v5i2.4167

Keywords:

service quality, price, social media promotion, Purchasing Decision, barbershop

Abstract

This study aims to analyze the influence of service quality, price, and social media promotion on consumer purchasing decisions at Atunk Barbershop in Kediri City. The research employed a quantitative approach with an explanatory research design. The study population consisted of 300 consumers of Atunk Barbershop, with 169 respondents selected through simple random sampling. Data were collected using questionnaires measured with a Likert scale. The data analysis techniques included validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, t-test, F-test, and coefficient of determination analysis using IBM SPSS Statistics version 31. The results indicate that partially, service quality has a positive and significant effect on purchasing decisions, price has a positive and significant effect on purchasing decisions, and social media promotion has a positive and significant effect on purchasing decisions. Simultaneously, service quality, price, and social media promotion significantly influence consumer purchasing decisions. Price was identified as the most dominant factor affecting purchasing decisions. The coefficient of determination of 76.7% indicates that consumer purchasing decisions can be substantially explained by the three independent variables examined in this study.

References

Abdussamad, Z. (2021). Metode penelitian kualitatif. CV Syakir Media Press.

Agnes, M. (2021). Pengaruh kualitas pelayanan, harga, dan promosi terhadap keputusan pembelian konsumen pada sektor jasa. Jurnal Manajemen Bisnis, 10(2), 101–115.

Andayani, W., & Nurcahyo, R. (2017). Pengaruh kualitas pelayanan terhadap kepuasan pelanggan di XYZ restaurant. Jurnal Manajemen dan Kewirausahaan, 19(1), 49–58.

Firmansyah, A. (2019). Pemasaran produk dan merek: Planning and strategy. Qiara Media.

Ghozali, I. (2018). Aplikasi analisis multivariate dengan program IBM SPSS (9th ed.). Badan Penerbit Universitas Diponegoro.

Hadi, S., & Susanto, M. (2019). Pengaruh harga, kualitas pelayanan, dan promosi terhadap keputusan pembelian di toko ritel XYZ. Jurnal Ekonomi dan Bisnis Indonesia, 16(2), 110–122.

Haryanto, A., & Astuti, P. (2021). Pengaruh kualitas pelayanan terhadap loyalitas pelanggan pada layanan barbershop di Malang. Jurnal Manajemen dan Kewirausahaan, 20(4), 307–319.

Indrasari, M. (2019). Pemasaran dan kepuasan pelanggan. Unitomo Press.

Kotler, P., & Armstrong, G. (2018). Principles of marketing (17th ed.). Pearson Education.

Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson Education.

Nunik, A., Pramudyo, A., & Sari, D. P. (2019). Pengaruh social media marketing terhadap keputusan pembelian konsumen pada era digital. Jurnal Ekonomi Digital, 3(1), 1–10.

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.

Pratiwi, Y., & Fadhilah, I. (2020). Pengaruh promosi media sosial terhadap minat beli konsumen pada produk fashion di Jakarta. Jurnal Marketing dan Perilaku Konsumen, 7(2), 132–141.

Setiawan, D. (2020). Pengaruh harga dan kualitas pelayanan terhadap keputusan pembelian konsumen pada jasa barbershop di Surabaya. Jurnal Ilmu dan Riset Manajemen, 9(6), 257–274.

Setyawan, B., & Suryani, D. (2020). Pengaruh media sosial terhadap keputusan pembelian konsumen di UMKM: Studi kasus di Kota Surabaya. Jurnal Ilmu Manajemen, 8(3), 213–223.

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D (2nd ed.). Alfabeta.

Tjiptono, F. (2016). Strategi pemasaran (4th ed.). Andi.

Tuten, T. L., & Solomon, M. R. (2017). Social media marketing (3rd ed.). Sage Publications.

Downloads

Published

2026-05-02

How to Cite

Romizziwar Z.G., A., Syahputra, E., & Saputra, B. M. (2026). Pengaruh Kualitas Pelayanan, Harga, dan Promosi Media Sosial Terhadap Keputusan Pembelian di Atunk Barbershop. Jurnal Ekonomi, Bisnis Dan Manajemen, 5(2), 303–317. https://doi.org/10.58192/ebismen.v5i2.4167

Similar Articles

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 > >> 

You may also start an advanced similarity search for this article.