Pengaruh Smart Tourism, Content Marketing dan Relationship Marketing terhadap Revisit Intention pada Objek Wisata Waduk Malahayu Kabupaten Brebes
DOI:
https://doi.org/10.58192/profit.v4i4.5578Keywords:
Content Marketing, Malahayu Reservoir, Relationship Marketing, Revisit Intention, Smart TourismAbstract
This study aims to analyze the influence of smart tourism, content marketing, and relationship marketing on revisit intention at the Malahayu Reservoir tourist destination in Brebes Regency. A quantitative approach was employed, with data collected through questionnaires distributed to 99 respondents selected using purposive sampling. The research instruments were tested for validity and reliability prior to data collection. Data analysis was conducted using multiple linear regression to determine both the simultaneous and partial effects of each independent variable on the dependent variable. The results indicate that smart tourism, content marketing, and relationship marketing simultaneously have a significant effect on revisit intention. Partially, smart tourism has the most dominant influence, followed by relationship marketing, while content marketing also has a positive effect, although with lower significance. These findings suggest that optimizing technology-based facilities, delivering engaging content, and fostering strong relationships with visitors are crucial strategies to enhance visitor loyalty.
References
Anjursari, A., Setiyani, L., & Riono, S. B. (2023). Pengaruh rebranding, kualitas produk, kualitas informasi dan relationship marketing terhadap brand image produk Glow and Lovely pada Toko Azkiya Kosmetik. JECMER: Journal of Economic, Management and Entrepreneurship Research, 1(4), 94–106.
Apriliani, D. U. (2023). Pengaruh digital marketing, kualitas produk dan kualitas pelayanan terhadap kepuasan konsumen. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(6), 2464–2471. https://doi.org/10.35870/jemsi.v9i6.1728
Arniti, N. K., Montis, N., Pradhana, I. P. D., & Pidada, I. A. I. (2023). Analisis implementasi strategi smart digital content marketing dalam membidik decision to visit konsumen millennial. Journal of Communication and Social Sciences, 5(1). https://doi.org/10.56670/jcs.v5i1.128
Dewi, K., Angligan, I. G. K. H., & Mahardika, I. M. N. O. (2023). Strategi meningkatkan peran media sosial dalam membranding destinasi wisata sebagai media pemasaran. Waisya: Jurnal Ekonomi Hindu, 2(1), 1–11. https://doi.org/10.53977/jw.v2i1.923
Dumadi, D., Wulandari, H. K., & Syaifulloh, M. (2021). Pengaruh brand image dan harga tiket terhadap minat pengunjung wisata Pulau Cemara Brebes. Value: Jurnal Manajemen dan Akuntansi, 16(2), 409–418. https://doi.org/10.32534/jv.v16i2.2139
Eko Yuli Waluyo, S., Huda, K., & Fitriyani, Z. A. (2022). Pengaruh destination image dan harga terhadap revisit intention dengan kepuasan pengunjung sebagai variabel mediasi di Joglo Park. Jurnal Pendidikan dan Kewirausahaan, 10(3), 833–852. https://doi.org/10.47668/pkwu.v10i3.445
Farizal, A., Setiadi, R., & Ikhwan, S. (2022). Apakah promosi sosial media berpengaruh terhadap keputusan berkunjung pada wisata Pantai Pulau Cemara Sawojajar Brebes tahun 2020–2021? Jurnal Kewarganegaraan, 6(3), 5400–5408.
Hasanah, N., Pratama, B., & Wijaya, R. (2023). Dampak content marketing dan komunikasi pengelola terhadap loyalitas wisatawan. Jurnal Manajemen Pariwisata, 12(1), 89–101.
Kotler, P., & Keller, K. L. (2016). Marketing management. Pearson Education Limited.
Kusumajati, A. T. (2023). Perancangan Kulon Progo Tourism Gallery di Kecamatan Sentolo dengan pendekatan universal design [Skripsi sarjana, Universitas Atma Jaya Yogyakarta].
Liu, J., & Smith, A. (2023). Redefining the concept of smart tourism in tourism and hospitality. Tourism Management Perspectives, 44, 101017.
Nefrida, N., Riati, R., & Mustofa, R. (2022). Pengaruh content marketing terhadap minat berbelanja online pada media Instagram (Studi kasus: Mahasiswa STIE Persada Bunda di Pekanbaru). Jurnal Bisnis Kompetitif, 1(2), 166–183. https://doi.org/10.35446/bisniskompetif.v1i2.1075
Nisa, N. C. (2024). Pengaruh content marketing dan daya tarik wisata terhadap keputusan berkunjung melalui minat berkunjung wisatawan (Studi empiris pada Taman Kreasi Alam …) [Skripsi, Universitas PGRI Madiun]. http://eprint.unipma.ac.id/2176/
Palupi, D. S., Aisyah, S., & Hidayaty, D. E. (2023). Pengaruh kepuasan kerja terhadap kinerja karyawan pada UMKM Urban Kayoe. Jurnal Penelitian Ekonomi Manajemen dan Bisnis (JEKOMBIS), 2(3), 181–190. https://doi.org/10.55606/jekombis.v2i3.1942
Priyono, H., & Indriyani, S. (2022). Building relational marketing and brand image on consumer loyalty at Aroma Coffee Store. Journal of Management and Business, 4(1). https://doi.org/10.30829/jombi.v4i01.11812
Putri, A. R., & Nugroho, Y. S. (2022). Pengaruh kualitas layanan dan teknologi digital terhadap revisit intention wisatawan di objek wisata Jawa Tengah. Jurnal Pariwisata Indonesia, 10(3), 150–162.
Rahmi, F. A., & Ferdian, F. (2023). Pengaruh daya tarik wisata terhadap minat berkunjung kembali ke Wisata Sajuta Janjang Kabupaten Agam. Jurnal Manajemen Pariwisata dan Perhotelan, 1(4). https://doi.org/10.59581/jmpp-widyakarya.v1i4.1653
Rismawati. (2025). Sejarah berdirinya Waduk Malahayu Brebes. Kumparan. https://kumparan.com/risma-wati-1645107407295866873
Rukmanah, N. P. D. Wahana, A., Harini, D., & Bambang Riono, S. (2023). Pengaruh strategi pengembangan dan potensi wisata terhadap daya tarik wisata (Studi empiris pada Pantai Randusanga Indah Kabupaten Brebes). JECMER: Journal of Economic, Management and Entrepreneurship Research, 1(3), 30–40.
Sappewali, A. E. (2022). Analisis daya tarik wisata dan citra destinasi terhadap minat berkunjung ulang melalui (objek wisata di Kabupaten Pasangkayu) [Tesis, Universitas Bosowa Makassar]. https://doi.org/10.35965/jbm.v5i1.1947
Sari, N., Mahrinasari, M. S., & Erlina, E. (2023). Digital content marketing influences people to visit tourist destinations. International Journal of Arts and Social Science and Humanities, 2(3). https://doi.org/10.56225/ijassh.v2i3.244
Setiawan, R., & Kurniawan, D. A. (2019). Analisis tourist experience terhadap revisit intention pada objek wisata air panas se-Kabupaten Garut. Business Innovation and Entrepreneurship Journal, 1(3), 175–180. https://doi.org/10.35899/biej.v1i3.70
Sitanggang. (2020). Pengaruh relationship marketing terhadap loyalitas wisatawan di destinasi wisata alam. Jurnal Manajemen dan Bisnis, 9(1), 45–59.
Soegoto, E. S. (2008). Marketing research: The smart way to solve a problem. Media Komputindo.
Tjiptono, F. (2019). Service, quality & satisfaction. Andi Offset.
Wahana, A. N. P. D., Harini, D., & Riono, S. B. (2023). Pengaruh strategi pengembangan dan potensi wisata terhadap daya tarik wisata (Studi empiris pada Pantai Randusanga Indah Kabupaten Brebes). JECMER: Journal of Economic, Management and Entrepreneurship Research, 1(3), 30–40.
Wang, Y., Xiang, Z., & Fesenmaier, D. R. (2023). Smart tourism technology and tourist experience: A review and future research agenda. Tourism Management, 90, 104489. https://doi.org/10.1016/j.tourman.2022.104489
Widodo, B., & Dasiah, A. N. (2021). Analisis strategi konsep smart tourism pada Dinas Pariwisata dan Ekonomi Kreatif DKI Jakarta. Jurnal Ilmiah Pariwisata, 26(3), 294–305. https://doi.org/10.30647/jip.v26i3.1498
Yulianto, A., Roni, Setiadi, R., & Indriyani, A. (2020). Analisis positioning operator seluler dan strategi pemasaran untuk memenangkan pasar di wilayah Yogyakarta. Jurnal Economic and Management (JECMA), 1(1), 33–45. https://doi.org/10.46772/jecma.v1i01.223
Yulianto, A., Setiadi, R., & Fera, M. (2024). Tourist engagement to develop ecotourism with nature relatedness as a moderating variable on behavioral intention at Kaligua Tea Plantation, Indonesia. ResearchGate.
Yulianto, A., Wibowo, U. D. A., Kharismasyah, A. Y., Primadona, S. E., & Herniah Syamsudin, S. E. (2023). Gen Z marketing: Menggali potensi dan memahami karakteristik Generasi Z dalam menerapkan strategi pemasaran digital. Penerbit Lakeisha.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Profit: Jurnal Manajemen, Bisnis dan Akuntansi

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.






