Sosialisasi Implementasi Budaya 5R dalam Meningkatkan Kepuasan Pasien di Rumah Sakit Umum Provinsi Banten

Authors

  • Hero Wirasmara Kusuma Universitas Faletehan
  • Suhroji Adha Universitas Faletehan
  • Didi Wandi Universitas Faletehan
  • Wiwik Eko Pertiwi Universitas Faletehan
  • Mira Nurhikmat Universitas Faletehan
  • Yunistiara Kurnia Putri Universitas Faletehan
  • Amanda Ramadhanti Universitas Faletehan

DOI:

https://doi.org/10.58192/karunia.v5i2.4857

Keywords:

5R Culture, Community Service, Health Education, Hospital, Patient Satisfaction

Abstract

The implementation of 5R culture (Ringkas, Rapi, Resik, Rawat, and Rajin) is an important effort in creating a clean, safe, organized, and comfortable work environment in healthcare facilities. However, the understanding and application of 5R among healthcare workers remain suboptimal. This community service activity aimed to improve the knowledge of healthcare personnel regarding the implementation of 5R culture to support patient satisfaction. The activity was conducted at Banten Provincial General Hospital involving 33 participants consisting of healthcare workers and supporting staff. The method used was health education through lectures, discussions, and pretest-posttest evaluations. The results showed a significant increase in participants’ knowledge after the educational intervention. The average knowledge score increased from 82.22 before the intervention to 97.37 after the intervention with a significance value of p=0.001. These findings indicate that educational activities effectively improve participants’ understanding of 5R implementation. Continuous educational programs are recommended to strengthen organizational culture and improve healthcare service quality.

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Published

2026-06-29

How to Cite

Hero Wirasmara Kusuma, Suhroji Adha, Didi Wandi, Wiwik Eko Pertiwi, Mira Nurhikmat, Yunistiara Kurnia Putri, & Amanda Ramadhanti. (2026). Sosialisasi Implementasi Budaya 5R dalam Meningkatkan Kepuasan Pasien di Rumah Sakit Umum Provinsi Banten. Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia, 5(2), 324–332. https://doi.org/10.58192/karunia.v5i2.4857

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Vol. 5 No. 2 (2026): Juni: Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia

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