Optimalisasi Pelayanan Publik pada Pemerintahan Distrik di Wilayah Kepulauan
DOI:
https://doi.org/10.58192/sidu.v5i1.4980Keywords:
Districts, Islands, Public Services, Service Optimization, Service QualityAbstract
This study aims to analyze the optimization of public services at the East Numfor District Office, Biak Numfor Regency and identify the factors that affect its implementation. The research uses a qualitative descriptive approach with data collection techniques through observation, in-depth interviews, and documentation. The research informants consisted of district officials, honorary staff, village heads, and community leaders. Data analysis is carried out through data reduction, data presentation, and descriptive conclusion drawing based on five dimensions of service quality, namely reliability , responsiveness , assurance, empathy, and real evidence. The results of the study show that public services at the East Numfor District Office have been optimally pursued through the commitment of the apparatus in providing services to the community. Therefore, it is necessary to strengthen institutional capacity through the provision of adequate service facilities, improve the discipline of the apparatus, and develop a service system that is more adaptive to the characteristics of the archipelago to improve the quality of public services.
References
Bator, R. J., Bryan, A. D., & Schultz, P. W. (2011). Who Gives a Hoot?: Intercept Surveys of Litterers and Disposers. Environment and Behavior, 43(3), 295–315. https://doi.org/10.1177/0013916509356884.
Gani, A. A. (2017). Pengaruh Gaya Kepemimpinan Transformasional Dan Disiplin Kerja Terhadap Kinerja Pegawai. Celebes Equilibrum, 5(1), 9–16. https://doi.org/10.23887/bjm.v5i1.21976
Haidir. (2013). Analisis Kinerja Pegawai Negeri Sipil Pada Kantor Badan Pemberdayaan Masyarakat dan Pemerintah Desa Daerah Provinsi Sulawesi Tengah. Jurnal Katalogis, 1(2), 107–115.
Irawan, B. (2015). E-Government Sebagai Bentuk Baru Dalam Pelayanan Publik: Sebuah Tinjauan Teoritik. Jurnal Paradigma, 4(3), 200–209. http://e-journals.unmul.ac.id/index.php/JParadigma/article/download/419/379
Juaningsih, I. N., Consuello, Y., Tarmidzi, A., & NurIrfan, D. (2020). Optimalisasi Kebijakan Pemerintah dalam penanganan Covid-19 terhadap Masyarakat Indonesia. Salam: Jurnal Sosial Dan Budaya Syari, 7(6), 509–518. https://doi.org/10.15408/sjsbs.v7i6.15363
Lano, P. F. (2015). Fungsi Kepemimpinan Untuk Mengurangi Sikap Arogansi Pegawai. Jurnal Ilmu Sosial Dan Ilmu Politik, 4(1), 74–81.
M. Alhudhori, W. A. (2017). Pengaruh Kepemimpinan Dan Disiplin Terhadap Motivasi Kerja Serta Dampaknya Pada Kinerja Pegawai Rumah Sakit Umum Bersaudara Kabupaten Bungo. J-Mas, 2(1), 23–32.
Musa. (2017). Optimalisasi Peran Pemerintah dalam Pemberdayaan Masyarakat: Sebuah Tawaran dalam Mengentaskan Kemiskinan. Mawa’izh, 8(1), 107–125. https://doi.org/DOI: https://doi.org/10.32923/maw.v8i1.700 107
Nurdin, N. H. (2019). Optimalisasi Pelayanan Publik Dalam Perspektif New Publick Service Pada Badan Pendapatan Daerah Kota Makassar. Jurnal Ilmiah Pranata Edu, 1(1), 01–13. https://doi.org/10.36090/jipe.v1i1.188
Ofar, et al. (2026). Edukasi manajemen keuangan untuk pembedayaan ekonomi kelompok tani Desa Taddan dalam meningkatkan usaha. Komunitas: Hasil Kegiatan Pengabdian Masyarakat Indonesia, 3(1). https://doi.org/10.62951/komunitas.v3i1.346
Puji, P., & Agusman, Y. (2021). Model Sistem Pelayanan Perizinan Berusaha Terintegrasi Secara Elektronik Online Single Submission (Oss) Kabupaten Kolaka. Journal Publicuho, 4(4), 1181–1191. https://doi.org/10.35817/jpu.v4i4.22140
Saputro, H. E. (2015). Kualitas Pelayanan Publik. Jurnal Professional, 3(7), 59–78.
Syafriyani, I. (2019). Implementasi E-Government Dalam Menjawab Tantangan Pelayanan Publik Di Kabupaten Sumenep. Seminar Nasional Optimalisasi Sumberdaya Lokal Di Era Revolusi Industri 4.0, 53(9), 216–221.
Tamami, A. I. (2020). Kualitas Pelayanan Di Sektor Publik Dengan Perspektif NPS. JPAP: Jurnal Penelitian Administrasi Publik, 6(1), 1–12.
Widiawati, A., et al. (2023). Pengaruh komunikasi organisasi terhadap kinerja staf Kantor Desa Mulyasari. Jurnal Manajemen dan Ekonomi Bisnis, 3(3). https://doi.org/10.55606/cemerlang.v3i3.1360
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Sinar Dunia: Jurnal Riset Sosial Humaniora dan Ilmu Pendidikan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
