Analisis Kendala Pelayanan Jasa Bongkar Muat Peti Kemas Terhadap Kelancaran Operasional pada Perusahaan Ekspedisi Muatan Kapal Laut

(Studi Kasus di PT. Gloria Lautan Kasih)

Abstract

Container services are services related to the use of containers or containers in the process of shipping goods. The container itself is a special container used to pack and transport goods efficiently, especially in trade. In the process of putting goods or stuffing goods that are packaged in the form of pallets, metal boxes and bulk. The process to enter a 20-foot or 40-foot container is determined by the number of buyer requests. The author chose qualitative descriptive research because this research is in accordance with the nature of the author's research which is descriptive and uses interview techniques, documentation, and others. In addition, this research is also in accordance with the practical research objectives. Mistakes in container stock management can have a devastating impact on the company, such as damage to goods, additional costs, and a tarnished reputation. To improve container loading and unloading services, companies need to improve communication, employee training, truck checks, forklift maintenance, and collaboration with service users. The process of shipping goods through the port involves various stages and parties such as consignees, suppliers, shippers, and field executives. The results of the study can be found that the process of container loading and unloading services in expedition companies experiences various obstacles, such as late truck drivers, delays in sending documents, shortage of containers, damage to container moving equipment at the depot, delays in the start of working hours, and too many containers that do not comply with the specifications by the exporter.