Pengaruh Komitmen Organisasi dan Kepuasan Kerja terhadap Kinerja Karyawan Transporter JNT Cargo Pekanbaru

Abstract

This study aims to determine and analyze the effect of organizational commitment and job satisfaction on the performance of transporter employees at JNT Cargo Pekanbaru. The research employed a quantitative approach using a survey method. The population consisted of all transporter employees at JNT Cargo Pekanbaru, with a sample of 48 employees selected as research respondents. Data were collected through the distribution of questionnaires developed based on the indicators of each research variable. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS) version 26 through statistical tests, including multiple regression analysis, partial significance tests (t-test), simultaneous significance tests (F-test), and the coefficient of determination. The results indicate that organizational commitment has a partial effect on employee performance. Meanwhile, job satisfaction does not have a partial effect on employee performance. However, organizational commitment and job satisfaction simultaneously have a significant effect on the performance of transporter employees at JNT Cargo Pekanbaru. The coefficient of determination (R-square) value of 0.422 indicates that organizational commitment and job satisfaction jointly contribute 42.20% to employee performance, while the remaining 57.80% is influenced by other factors outside the variables examined in this study.